General rental terms & conditions (2026V1.9)

The tenant is the natural person in whose name the contract is established.
The tenant is both the payer and the main driver.
The lessor is the company Campy Camper, located at 28 rue Chapelet – 64200 Biarritz, France, which offers the Tenant the possibility to rent the vehicle described in the “Vehicle Description Report” attached to this contract.
The tenant, having reserved a vehicle online, by telephone, or on site, and by accepting this offer, agrees without restriction to comply with the contractual provisions described below.
The contract includes the general terms and conditions (defined below),
the special terms and conditions (if applicable),
the vehicle condition report drawn up jointly at departure and return, the invoice, and the security deposit.

Article 1 – Conditions Required to Rent

The driver must strictly meet the following conditions:

• hold a valid driving licence and be able to prove at least 1 year of driving experience;
• present a national, European, or international driving licence issued more than 2 years ago;
• present proof of address;
• be able to provide a bank card in the tenant’s first and last name;
• provide the booking confirmation sent beforehand by the lessor.

All these documents must be valid and up to date. Copies of official documents will not be accepted.
If these conditions are not met, Campy Camper reserves the right to cancel or refuse any rental under the tenant’s responsibility, and no compensation shall be paid to the tenant.

The tenant may add a secondary driver to the contract free of charge. The secondary driver must meet the same requirements as the main driver and provide all required documents. This driver benefits from the same contract terms as the main driver.

In the event of an offence, if the lessor is not informed, the main driver will automatically be designated as responsible.

If the main driver’s licence is suspended and the “additional driver” option has not been purchased, the tenant will be required to pay the vehicle repatriation costs to the company headquarters in Biarritz.

Only the driver(s) listed and named on the rental contract are considered insured under the lessor’s insurance policy. Consequently, if the vehicle is driven by an unauthorized driver, the tenant remains solely liable for all costs resulting from an accident or claim.

Article 2 – The Rented Vehicle

An interior and exterior vehicle condition report (including the condition and inventory of bodywork and supplied equipment), jointly established at the start and end of the rental period, is attached to the contract. The tenant must report any visible defect to the lessor. Failing this, the vehicle shall be deemed compliant with the original condition report. Any complaint not noted at departure cannot be taken into account.

The vehicle must be returned in the same condition in which it was received and in accordance with the initial condition report without restriction.

The tenant undertakes to return the vehicle clean inside and out. Otherwise, a cleaning fee of €60 incl. VAT will be charged. Vehicle cleanliness is assessed upon return.

Any costs incurred to restore the vehicle to its original condition shall be borne by the tenant and deducted from the security deposit (excluding insurance coverage purchased at booking).

Furthermore, any equipment listed on the initial condition report that is not returned or is damaged at the end of the rental period shall be charged to the tenant based on its new replacement value displayed at the lessor’s registered office.

Fuel costs are the tenant’s responsibility. The lessor provides the vehicle with a full tank as a customer service. If the tenant does not return the vehicle with a full tank, the lessor will refill it and charge the tenant for the fuel costs plus a refuelling fee at the current rate (€2.50/L as of 01/01/2026), as specified in the special conditions.

Article 3 – Use of the Vehicle

The tenant agrees to comply with all road traffic regulations throughout the rental period.

Any fines or penalties relating to traffic offences or violations of road regulations are the tenant’s responsibility throughout the rental period. A management fee of €40 incl. VAT per offence or fine attributable to the use of the vehicle shall be payable to the lessor.

By signing this contract, the tenant undertakes not to drive under the influence of alcohol, narcotics, or any substance likely to impair driving ability, in accordance with traffic regulations.

Constant caution while driving the lessor’s vehicle is required, especially in cases of fatigue where breaks must be taken.

The vehicle may not transport more passengers than the number indicated on the registration certificate, nor exceed the weight limit specified therein.

The tenant also undertakes to accurately assess the vehicle’s dimensions.

Damage to the roof or underside of the vehicle is not covered by insurance.

The rented vehicle may not be used for:

• subletting;
• transporting goods or moving house;
• paid transportation of persons or animals (e.g. BlaBlaCar);
• participation in competitions, rallies, or similar events;
• driving lessons;
• towing another vehicle;
• driving on unpaved roads;
• unlawful purposes.

The tenant undertakes:

• to keep the rented vehicle closed and locked when not in use and ensure that the keys are never left inside the vehicle. Failure to return the vehicle keys will result in the loss of theft coverage. Any costs incurred for creating new keys shall be borne by the tenant;
• to drive only within the following territories: France, Germany, Austria, Belgium, Denmark, Estonia, Spain, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, the Netherlands, Poland, Portugal, the Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, the Principality of Monaco, and Liechtenstein;
• to perform routine checks related to the use of any motor vehicle, including engine oil and coolant levels, tyre pressure, and visual inspections, at departure and beyond 1,000 kilometres for recent Campy vehicles or every 2 days for vintage camper vans;
• to remain vigilant regarding warning lights displayed on the dashboard and immediately inform the lessor. Any damage caused by the tenant’s negligence (oil or coolant levels, engine overheating, incorrect fuel type, getting stuck, gearbox damage, battery issues) shall remain at the tenant’s expense.

In the event of breakdown, accident, or theft, the tenant benefits from 24/7 roadside assistance and undertakes to call the telephone number provided in the “vehicle documents” folder.

Regarding roadside assistance, the tenant agrees to follow precisely the instructions communicated by the assistance representative. Otherwise, the tenant shall remain financially responsible for any services arranged on their own initiative without prior approval.

In the event of theft or attempted theft, the tenant must report it to the police authorities and the lessor immediately upon becoming aware of it and provide the police report within 48 business hours, together with the original vehicle keys.

In the event of a road accident, the tenant must report it immediately (within 24 hours) and provide the lessor with a legible copy of the jointly completed and signed accident report form, as well as witness contact details where applicable.

In the event of an accident without a third party involved, the tenant shall provide the lessor with a statement describing the exact circumstances of the incident.

Article 4 – Pets

Pets are accepted free of charge.

However, if deep cleaning of textiles (hair, odours, stains) is necessary upon return of the vehicle, additional restoration fees may be charged.

Article 5 – Insurance

In accordance with current regulations, the driver(s) designated in the contract benefit from the professional comprehensive motor insurance policy subscribed to by the lessor, including an excess of €2,500 or €500 if the excess reduction option has been chosen.

This insurance policy is valid in the countries listed in Article 3.

In the event of a claim, a management fee of €40 per claim shall be added by the lessor to the repair costs deducted partially or totally from the excess.

Where the insurer recognizes that the tenant is not liable (i.e. an identified third party and a jointly completed accident report exist), only the management fees shall be deducted from the excess.

The tenant is not insured in the following cases:

• if the tenant is unable to return the original vehicle keys after discovering the theft of the vehicle. In such case, and if the lessor’s insurer rejects compensation for this reason, the tenant shall be liable for payment of the vehicle’s value as assessed by an expert;
• where damage concerns interior deterioration, overloading, poor assessment of vehicle dimensions, especially on upper parts (above the windscreen) and lower parts (below the bumper), tyre, wheel trim, and rim damage, as well as any resulting mechanical consequences not covered by insurance;
• where, despite warnings from Campy Camper, the tenant decides to use the gas stove inside the vehicle instead of outside. As the stove is portable, it must strictly be used outside the vehicle;
• where the driver is intoxicated or under the influence of narcotics as defined by traffic regulations, or has taken medication likely to cause drowsiness;
• where damage occurs after the scheduled return date specified in this contract, this situation being considered unauthorized use and misappropriation of the vehicle, unless the tenant has obtained the lessor’s express agreement to extend the rental period;
• if the tenant provided false information concerning identity or the validity of their driving licence, or made false declarations on the accident report, claim declaration, or vehicle return report;
• for damage to or loss of personal belongings or objects;
• where damage results from intentional misconduct by the tenant;
• where the vehicle is used for paid passenger transport or driving instruction;
• where the vehicle is rented and used while overloaded, carrying more passengers or weight than permitted on the registration certificate. In this case, only third-party liability coverage may apply.

In all these cases, the tenant shall be liable up to the amount of the excess for all repairs and/or the value of the vehicle upon presentation of supporting documents.

Special Case – Glass Breakage

The insurance contract covers glass breakage with an excess of €120 under standard insurance and €0 if the excess reduction option has been selected (windscreen, side windows, rear window, headlight lenses, and similar glazed elements).

Glass breakage includes impacts, cracks, chips, or total or partial destruction of these elements.

Coverage applies provided the damage does not result from:

• improper use of the vehicle;
• gross negligence or intentional misconduct by the tenant.

The following are excluded from coverage:

• lack of vigilance;
• poor assessment of vehicle dimensions;
• failure to comply with traffic regulations;
• damage resulting from intentional acts or gross negligence by the tenant.

Repairs or replacement of damaged elements must be carried out exclusively by a repairer approved by the lessor or designated by its insurer.

No repair work may be undertaken without the lessor’s prior approval, except for emergency measures necessary for the vehicle’s safety.

In the event of a claim, the tenant undertakes to:

• inform the lessor immediately and no later than within 24 hours;
• provide all useful information concerning the circumstances of the claim;
• complete any declaration document requested;
• return the vehicle without attempting unauthorized repairs.

Failure to comply with these obligations entitles the lessor to refuse insurance coverage and invoice the tenant for the full repair costs.

Article 6 – Rental Period

The rental contract period runs from the time the vehicle is made available until the end of the rental, i.e. from the handover of the keys from the lessor to the tenant until their return by the tenant to the lessor.

The contract ends on the return date/time specified in the contract. The tenant benefits from a 60-minute grace period for returning the keys at the end of the rental. The lessor reserves the right to charge a flat fee of €30 incl. VAT per hour of delay if any prejudice is suffered.

Rental periods are organized according to seasonal periods.

During high season, a minimum rental of 7 days is required, and during low/mid season, a minimum rental of 3 days is required (minimum 2 nights).

Any extension must be subject to a contract renewal confirmed by the lessor.

Failure to comply with renewal procedures shall require the tenant to pay the daily rental rate plus a penalty of €50 incl. VAT per day.

Article 7 – Payment

The tenant(s) are jointly liable for payment of the rental cost, including the rental price of the vehicle according to current rates, the total cost of any options subscribed to, additional insurance accepted by the tenant(s), and the security deposit. This amount is payable in advance at the time of booking.

The security deposit protects the lessor against risks related to the rental.

The amount is €2,500 or €500 if the excess reduction option has been selected and is secured by a non-debited bank card authorization hold.

This authorization hold is retained throughout the rental period. The lessor reserves the right to keep it beyond this period in order to guarantee payment of offences, particularly abroad, received after the rental period.

This security deposit covers, in particular, restoration costs not covered by insurance as well as any other expenses or damage suffered by the lessor in the event of an at-fault incident.

All costs not covered by insurance shall therefore be deducted from the security deposit.

Furthermore, any seizure of the vehicle at the border of one of the countries not listed in Article 3, or any seizure related to border control, shall be charged to the tenant, including repatriation costs and a fixed penalty of €1,500.

The lessor accepts the following payment methods:

• bank/credit card: Visa, Eurocard, Mastercard, Carte Bleue. Cards issued by banks located outside France must be international bank cards;
• PayPal or Stripe account;
• cash: euros or US dollars.

Holiday vouchers, American Express, and debit cards are not accepted. Any other payment method shall be refused.

Article 8 – Cancellation Policy

Cancellation by the Tenant

Any cancellation request must be made in writing.

Unless the “cancellation option” was purchased at the time of booking, the following charges shall apply:

• less than 6 weeks before the first day of the reservation period: the full rental amount remains due and shall be retained by the lessor;
• more than 6 weeks before the first day of the reservation period: the lessor shall refund all amounts paid by the tenant(s), minus the management fees specified in the special conditions.

Any change of date or rental period requested by the tenant shall be considered a new booking and subject to the rates applicable for the relevant period, subject to availability.

The cancellation option allows cancellation and reimbursement of amounts paid (minus management fees) up to 72 hours before departure.

Cancellation by the Lessor

The lessor may cancel the reservation in the following situations:

• the tenant’s driving licence is not valid;
• the number of tenants exceeds the number of passengers authorized on the registration certificate;
• the tenant cannot provide the amount of the security deposit;
• the tenant cannot provide the documents required under Article 1;
• the tenant cannot provide the booking confirmation previously sent by the lessor.

In the event of cancellation by the tenant, the reserved vehicle shall be released and may be made available for another booking.

Article 9 – Data Protection and Personal Data

The personal data requested for any rental are necessary for the preparation of the rental contract.

However, in accordance with the French Data Protection Act of 6 January 1978, as amended, the tenant has the right to object to the recording and use of personal data, as well as the right to access, rectify, and delete personal data concerning them.

To exercise these rights, a written request must be sent to the company headquarters at the following address: Campy Camper, 28 rue Chapelet, 64200 Biarritz, France.

Any breach of these general terms and conditions and any failure to settle a dispute amicably shall fall under the jurisdiction of the competent French courts.